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Frequently Asked Questions

Accessibility

The CLC Performing Arts Center strives to be accessible to its patrons. Please make your reasonable accommodation requests a minimum of 24 hours in advance of a performance.

Assistive Hearing Devices

We offer wireless hearing devices at no additional charge to our patrons for most performances. These devices are available on a first come, first served basis. Requests should be made a minimum of 24-hours in advance of the performance by contacting our box office 218-855-8199.

Purchase Tickets

Our box office (currently closed to the public) is located on the Brainerd campus of Central Lakes College  The best way to find us on campus: park in the North parking lot off of College Drive, enter CLC through door #4, go to the left then an immediate right. The box office will be on the left. By Email: [email protected]; Phone: 218-855-8199 or 800-933-0346 x 8199;     Via Web: www.clcperformingarts.com. There is a $1.00 per ticket Service Fee applied to each ticket purchased. Box Office: For the daily business hours, please contact the box office at 218-855-8199 or 800-933-0346 x8199 Payment Methods Accepted: MasterCard and Visa credit/debit cards, cash, and checks.

Seating

Events in our Chalberg Theatre are reserved seating. There are approximately 33 seats in rows M and N that can be reached without having to use stairs. Chairs in these rows are removable to accommodate a wheelchair, if needed. Events in our Dryden Theatre are general admission seating. If you require special accommodations for events that take place in the Dryden Theatre, we can reserve seats for you. Please inform the box office when purchasing your tickets if special accommodations are needed. Events in Tornstrom Auditorium are reserved seating. Tornstrom Auditorium is housed in the Washington Educational Services Building, 804 Oak Street, Brainerd, and is owned by ISD 181. There are four spaces in row B that are reserved for wheelchairs only. Each of these also has a companion seat. Please inform the box office when purchasing your ticket if special accommodations are needed.

Inclement Weather

Following industry standards, show cancellations occur only under the most extreme circumstances. Since events are planned many months in advance, a performance is not cancelled if the schedule performers are able to provide the show. Even if the local weather is unfavorable, the show will be presented if the performers are ready to go on as scheduled. If a ticket holder elects not to attend, no refunds will be issued. If, for any reason, there is no show to present, the performance will likely be rescheduled. Ticket holders will be notified regarding options should this happen.

Refunds/Exchanges

All sales are final. We cannot issue refunds on tickets. In the event a show is postponed or cancelled, a refund/exchange will be made at the discretion of the Box Office Manager.

What Should I Wear?

Come as you are and be yourself. We do ask that you refrain from wearing perfumes, colognes, or lotions with strong aromas. Your fellow patrons with allergies or sensitivites will thank you.

Electronic Devices

Please turn off all electronic devices. Recording of any performance is prohibited. This includes audio, video, and flash photography.

Food & Drink

Outdoor events:  please be mindful of making noise with your snack containers during a performance, and kindly dispose of trash upon exiting.

Third Party Sellers

If you purchase tickets for one of our events from a third party, we cannot guarantee authenticity. Please only purchase tickets from the CLC Performing Arts Center box office or from our online web portal www.clcperformingarts.com.

CLC Student Ticket Discount

Students of Central Lakes College (Brainerd/Staples) are eligible to receive a discount on in-house theatre productions and cultural arts series events. Students are eligible to receive one ticket per event at a discount, and it must be purchased through the box office.

Lost Tickets

To have tickets re-printed, please contact the theatre box office at 218-855-8199.

Need Help or Have Questions While Attending

Performances are staffed with Ushers and a House Manager to happily help you. They will all be wearing CLC PAC name tags for easier identification.

Child Age Recommendations and Restrictions

Attendance by children under the age of 6 is discouraged unless the show is specifically for younger children. We reserve the right to refuse seating to patrons with infants and toddlers.

Enjoying the Theatre

The theatre doors open for seating approximately 30 minutes prior to each show.

Late Seating

We do not guarantee late seating after a performance begins. Latecomers may not be seated until intermission; this will be at the discretion of the house manager.